If you need help, don't hesitate to contact us.
The system is in service from April 15 to November 15. The stations are removed for the winter.
You have to be at least 14 years of age and 1.24 metre (4'1") in height to use BIXI. BIXI users who are minors must be subscribed by their legal guardians and remain under their responsibility.
BIXI was created for short trips. Usage fees encourage frequent use for short periods of time. First, you have to subscribe or buy short-term access to use the service. You can take out a bike as many times as you want. Trips of 30 minutes or less have no additional fees if you purchased short-term access; usage fees apply for longer trips. Trips of 45 minutes or less have no additional fees if you are a member; usage fees apply for longer trips. You can take a bike out for a maximum of 24 hours. After that time, the bike will be considered stolen and a fee of $1,000 may be charged to your credit card.
No. Your BIXI key is yours and yours alone. Member subscriptions are non-transferable.
No. For each new trip, you must return to the pay station, choose the Rent a bike option and insert your credit card to identify yourself (the system will recognize you and the system access fee will not be charged again). The pay station will print a new ticket with a new unlocking code on it.
Enter the five-digit code you obtained at the pay station (choose the Rent a bike option and follow the instructions) or insert your BIXI key into the reader at the bike dock. A yellow light will turn on indicating that the code or the BIXI key is being validated. A green light will come on once the validation has been completed and the bike dock will unlock. You then have 15 seconds to remove the bike by grasping the handlebars and pulling the bike firmly towards you, after which time the bike dock will lock again. If the code or the BIXI key is invalid, or if the bike is damaged, a red light will come on and the bike will remain locked in the dock. If you experience repeated difficulties, try again at another bike dock or call customer service at 514-789-BIXI (2494) or 1-877-820-2453 (open 24/7) to notify us of any defects.
Push the front wheel of the bike firmly into the slot of the bike dock until you hear a mechanical "click". If the operation is successful, a green light will come on and the bike dock will lock. It is very important to ensure that the green light comes on before leaving your bike. If the bike isn't properly locked in, a red light will come on and you will have to repeat the process. If the red light on the bike dock stays on and your bike is not accepted, you must remove the bike and try another empty dock. If you experience repeated difficulties, contact our customer service by calling 514-789-BIXI (2494) or 1-877-820-2453 (open 24/7). The bike remains under your responsibility until it is properly locked in at a dock: a bike that is improperly locked in could result in additional charges.
120 kilograms (265 lb) for the bike and 8 kilograms (18 lb) for the carrying rack.
The law does not require people to wear a helmet when riding a bike. However, it is the only effective means of protection against head injuries. The Société d'assurance automobile du Québec (SAAQ) and BIXI therefore encourage you to wear a helmet when biking. For more information, consult the Bicycle Safety section.
Yes. You can use the BIXI app to rent a bike. Once you have received your BIXI key, you will need to activate it online or with our customer service at 514-789-BIXI (2494) or 1-877-820-2453 (open 24/7). Can’t wait? You can use the same credit card associated to your account to make your rental as a member.
You can activate you BIXI key by logging on to My BIXI space or by contacting our customer service at 514-789-BIXI (2494) or 1-877-820-2453 (open 24/7). Your membership starts when you activate your BIXI key. Please note that you have up to 60 days to activate you BIXI key after you subscribe.
With the BIXI key, it is not possible to take out more than one bike, since it is used to identify a single and unique user. For 1- or 3-day access, the user may rent a maximum of four bikes with the same credit card. In this case, the basic fees apply for each rented bike. Please note that a security deposit of $100 per bike is temporarily charged to your credit card and is kept for ten (10) days.
Contact our customer service immediately at 514-789-BIXI (2494) or at 1-877-820-2453 (open 24/7). The red light indicates that the bike was not returned properly. The bike remains under your responsibility until it is locked properly at a dock or, if this proves impossible, until the bike is handed over directly to a BIXI representative.
You can get an additional 15 minutes from the pay station, free of charge. This should give you enough time to return your bike to a nearby bike station. You will need your credit card (short-term access) or the 7-digit number on the back of your BIXI key (members) to identify yourself at the pay station. Please note that the Time credit option is only available when the station is full and you are not able to return your bike. Refer to the map located at one end of the station to find another station nearby or go to the pay station to retrieve a list of the four closest stations. This will also allow you to see the number of available docking points in real time, so that you can return your BIXI bike.
Check the map at the station to find another station nearby or go to the pay station to retrieve a list of the four closest stations, which will also tell you the number of BIXI bikes available in real time.
You must notify us of the loss or theft of a bike as quickly as possible. Contact our customer service at 514-789-BIXI (2494) or at 1-877-820-2453 (open 24/7). A penalty of $1,000 may apply.
In the case of an incident or accident involving your BIXI bike, you must notify us of the facts by calling customer service at 514-789-BIXI (2494) or at 1-877-820-2453 (open 24/7) as quickly as possible. The bike remains your responsibility until it is properly locked in at a bike dock, or if that is not possible, handed over to a BIXI representative. Otherwise, you must secure the bike.
Simply lock your bike back into the dock and report the situation by pressing the red button on the docking point so that a technician can take care of the problem. (You have 30 seconds to press the button after docking the bike). If you have any problems, please contact our customer service at 514-789-BIXI (2494) or 1-877-820-2453 (open 24/7).
You must create an online account before you can purchase one-way trips with your OPUS card. To create your account, go to Become a member to access the subscription form. A credit card (VISA, Master Card or American Express) is required to open an account. Be sure to have your credit card in hand when creating your account.
If you have already created an account, your card may have been deactivated. You should contact the public transit company that issued the card to check whether this is the case.
No, only one-way trips can be purchased with an OPUS card.
Yes, if you hold a valid OPUS card and are registered on the BIXI website.
No, all you need is a valid OPUS card. No fares need to be encoded in order to use BIXI.
No, the OPUS card is not a substitute for the BIXI key. The BIXI key remains the easiest way for all subscribers to borrow a bike. BIXI access with an OPUS card is limited to one-way trips.
