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2019-01-07

Chef d'équipe répartition et planification des effectifs (redistribution vélos et services techniques)

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Description du poste

CHEF D’ÉQUIPE RÉPARTITION ET PLANIFICATION DES EFFECTIFS (redistribution vélos et services techniques)

Relevant du coordonnateur répartition et planification des effectifs, le titulaire du poste est responsable de coordonner les déplacements sur la route afin de maximiser et optimiser les déplacements.  Il  coordonne les déplacements de stations, de vélos, des équipes de chauffeurs et de techniciens soutien technique. .Il s’agit d’un poste permanent, 37.5h semaine.  Les quarts de travail incluent une journée de fin de semaine. 

Sommaire des principales responsabilités et tâches 

  • Est responsable de la répartition et de la distribution des tâches de problèmes techniques aux techniciens 
  • Donne de la formation aux techniciens sur le logiciel de gestion de vélo en libre-service
  • Effectue le suivi avec le fournisseur du logiciel de répartition pour tout problème technique et développement additionnel
  • Crée et gère la répartition des tâches pour les chauffeurs à l’aide du système interne de répartition des appels sur la route (les tâches de lavage et d’affichage)
  • Crée et gère la répartition des vélos la fin de semaine en matinée avant l’arrivée du répartiteur vélo
  • Gère les demandes du CRM
  • Conseille et agit à titre de responsable de première ligne pour la répartition
  • Agit à titre de personne ressource en dehors des heures d’ouverture des bureaux administratifs
  • Veille à l’optimisation de l’utilisation des camions sur la route
  • Effectue le monitoring technique et l’analyse des stations, génère des rapports d’efficience
  • Gère la maintenance préventive des stations
  • Gère les clés techniques pour les techniciens (gère l’inventaire, les accès, les créations d’usager, les suivis d’utilisation)
  • Effectue le contrôle d’inventaire des 10 stations sans personnel et coordonne le travail des ressources à ces stations
  • Planifie et maximise les trajectoires pour les chauffeurs en prenant en considération divers facteurs, tel le trafic ou la construction
  • Veille au respect des statistiques de minimum et maximum pour chaque station du réseau
  • Répartit les demandes spéciales lors d’évènements spécifiques ou autres requêtes
  • Produit et émet des rapports de productivité pour les techniciens soutien technique
  • Fait le lien avec le service à la clientèle pour les urgences clients
  • Gère la répartition des tâches lors du déploiement et du retrait de stations
  • Effectue toutes autres tâches connexes qui lui seront confiées

Exigences :

  • Diplôme d’études collégiales en logistique ou dans un domaine connexe
  • Minimum de 3 ans d’expérience dans un poste similaire
  • Bonne connaissance de la ville de Montréal
  • Très bonnes compétences informatiques (suite Microsoft)
  • La connaissance d’un logiciel de base de données et de répartition (dispatch), un atout
  • Bilinguisme (anglais et français) oral et écrit
  • Sens de la planification et de l’organisation et capable de traiter des tâches multiples
  • Capacité d’analyse et esprit de synthèse
  • Solides aptitudes à la résolution de problèmes
  • Bonne résistance au stress et à la pression
  • Bon communicateur

Si vous êtes intéressés et souhaitez envoyer votre candidature, merci de le faire  avant vendredi 8 février 2019.  Veuillez noter que nous ne communiquerons qu’avec les candidats retenus.

N.B L’emploi du masculin n’a d’autres fins que celle d’alléger le texte.

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Station Map

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2018-10-31
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- Square Sir-Georges-Etienne-Cartier / Ste-Émilie station has been removed.
2018-10-29
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- Ottawa / Peel station has been removed.
2018-10-23
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- Lincoln / du Fort station has been removed.
2018-10-17
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- Ste-Famille / des Pins station reinstated today.

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- Pontiac / Gilford station reinstated today.
2018-10-12
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- Hutchison/ Prince-Arthur Hutchison/ Prince-Arthur

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- Alexandre de Sève / de Maisonneuve station is temporarily removed for work purpose.
2018-10-10
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- Maguire / St-Laurent station is temporarily removed for work purpose.

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- Crescent / de Maisonneuve station is temporarily removed for work purpose.
2018-10-09
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- St-Jacques / St-Pierre station reinstalled today.
2018-10-02
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- Frontenac / du Mont-Royal station reinstated today.

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- Wurtele / de Rouen station reinstated today.
2018-10-01
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- Island / Centre station reinstalled today.
2018-09-26
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- Rockland / Lajoie station has been removed.

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- Stuart / de la Côte-Ste-Catherine station has been removed.
2018-09-24
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- University / Prince-Arthur station reinstalled today.

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- The stations at Parc-La Fontaine / Roy and Parc-La Fontaine / Duluth have been removed.
2018-09-19
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- Mozart / St-Laurent station has been removed.
2018-09-18
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- University / Prince-Arthur station has been removed.
2018-09-11
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- Sanguinet / Ontario station reinstalled today.

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- Parc Jeanne Mance (monument à sir George-Étienne Cartier) station reinstated today.
2018-09-05
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- Beaudry / Ontario station reinstated today.

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- Sanguinet / Ontario station has been removed.
2018-09-04
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- Plessis / Ontario station is temporarily removed for work purpose.
2018-08-29
- De la Montagne / Sherbrooke station is temporarily removed for work purpose.
2018-08-16
9:00 - We are currently having a problem with our rental system for casual users as well as those using the BIXI app, Transit app or OPUS card. Members with a BIXI key are not affected. We will keep you posted.

15:23 - The network is now restored.
2018-08-15
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- (Island / Centre) station is temporarily removed for work purpose.

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- Milton / Durocher station reinstalled today.
2018-08-13
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- Jeanne Mance / du Mont-Royal station is moved to the intersection of de l'Esplanade / du Mont-Royal.
2018-08-09
- Clark / Prince-Arthur station has been reinstated today.

- Alexandra / Waverly station has been reinstated today.

- Milton / du Parc station has been reinstated today.
2018-08-08
- Wurtele / de Rouen station is temporarily removed for work purpose.
2018-07-17
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- Métro Beaubien (de Chateaubriand / Beaubien) station reinstated today.
2018-07-16
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- Casgrain / Mozart has been removed.

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- (Alexandra / Waverly) sation has been removed.
2018-07-13
- de Bleury / Mayor station has been reinstated today.
2018-07-12
- Cartier / Marie-Anne station is temporarily removed for work purpose.
2018-07-11
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- Quesnel / Vinet station reinstated today.

- Ste-Catherine / Dézéry station is moved to the intersection of Darling / Ste-Catherine
2018-07-09
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- Roy / St-Hubert station has been removed.
2018-07-05
- de Chateaubriand / Beaubien station is temporarily removed for work purpose.
2018-07-03
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- Métro Berri-UQAM (St-Denis / de Maisonneuve) station has been removed.

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- Ste-Catherine / St-Denis station has been removed.

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- Tupper / du Fort station was installed today.
2018-06-29
- Due to the Canada day event, several stations must be temporarily removed: de la Cathédrale / René-Lévesque, Ste-Catherine / St-Marc, Tupper / du Fort.
2018-06-28
- Métro Place-des-Arts 2 (de Maisonneuve / de Bleury) station is temporarily removed for work purpose.

- Marquette / des Carrières was installed today.
2018-06-27
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- Duke / Brennan station has been removed.

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- Hochelaga / Chapleau station was installed today.
2018-06-26
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- Cartier / St-Joseph has been removed.

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- du President-Kennedy / Robert Bourassa station was installed.

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- des Érables / Rachel station has been removed.

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- St-Charles / St-Sylvestre station was installed today.
2018-06-22
- Cartier / Masson is temporarily removed for work purpose

- Parc Plage station reinstated today.
2018-06-21
- Gauthier / Parthenais station has been removed.
2018-06-20
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- Roy / St-Hubert station has been removed.
2018-06-15
- du President-Kennedy / Robert Bourassa station is temporarily removed for work purpose
2018-06-13
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- Peel / avenue des Canadiens de Montréal was installed.
2018-06-12
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- Cypress / Peel station was installed.

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- St-Alexandre / Carmichael station has been removed.

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- Métro Lionel-Groulx (Atwater / Lionel-Groulx) station was installed.
2018-06-11
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- Metcalfe / de Maisonneuve station was installed.

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- Quesnel / Vinet station has been removed.
2018-06-08
- Hochelaga / Chapleau station is temporarily removed for work purpose.
2018-06-07
- Metcalfe / de Maisonneuve station is temporarily removed for work purpose.

- 9e avenue / Dandurand station is temporarily removed for work purpose.

- Métro Frontenac (Ontario / du Havre) station has been removed.
2018-06-05
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- Parthenais / Laurier station was installed.
2018-06-04
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- Basin / Richmond station has been removed.

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- Notre-Dame / Chatham station has been removed.

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- Cypress / Peel station has been removed.
2018-05-31
- Jeanne-Mance / St-Viateur station reinstated today.

- de Marseille / Viau station is moved to the Centre Pierre-Charbonneau

- Louis-Colin / Willowdale station is moved to the intersection of Louis-Colin / McKenna
2018-05-30
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- de l'Église / Bannantyne station was installed today.

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- de l'Église / de Verdun station was installed today.
2018-05-29
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- Peel / avenue des Canadiens de Montréal station has been removed.

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- Alexandra / Jean-Talon station has been removed.
2018-05-28
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- de Bleury / Mayor station is moved to the intersection of Maisonneuve /de Bleury.

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- de Chateaubriand / Beaubien station reinstated today.
2018-05-24
- Metcalfe / du Square Dorchester station is moved to the intersection of de la Cathédrale / René-Lévesque

- Clark / St-Cuthbert station is moved to the intersection St-Cuthbert / St-Urbain
2018-05-23
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- Parthenais / Laurier station has been removed.
2018-05-22
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- Duke / Brennan station was installed today.

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- d'Outremont / Ogilvy station was installed today.

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- Henri-Julien / du Carmel station was installed today.
2018-05-18
- Metcalfe / Ste-Catherine station is moved to the intersection of Mansfield / René-Lévesque

- Pierre-de-Coubertin / Aird station is moved to the intersection of Pierre-de-Coubertin / Sicard
2018-05-17
- Métro Université de Montréal station reinstated today.

- Jean-Brillant / McKenna station reinstated today.
2018-05-16
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- St-Alexandre / Ste-Catherine (6081) station was installed today.

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- St-Marc / Sherbrooke station was installed today.

- Ontario / Clark station is moved to the intersection of Ste-Catherine / Clark
2018-05-15
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- Station Fullum / Sherbrooke station was installed today.
2018-05-14
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- Jeanne-Mance / St-Viateur station has been removed.

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- Laurier / 15e avenue station is temporarily closed for work purpose.

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- St-Antoine / St-François-Xavier station installed today.

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- St-Nicolas / Place d'Youville station installed today.

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- Wurtele / Ontario station is moved to the intersection of Wurtele / de Rouen
2018-05-11
- Boyer / Beaubien station reinstated today

- Métro Lucien-L'Allier (Lucien l'Allier / Argyle) station has been removed.

- Mackay / René-Lévesque station has been removed.
2018-05-10
- St-Dominique / Gounod station reinstated today.

- St-Antoine / St-François-Xavier station is temporarily removed for work purpose.
2018-05-09
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- Métro Berri-UQAM (St-Denis / de Maisonneuve) station reinstalled today.

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- St-Urbain / Beaubien station is temporarily closed for work purpose.

- Eadie / Dubois station reinstated today.

- Square Sir-Georges-Étienne-Cartier / St-Ambroise station reinstated today.
2018-05-08
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- Jogues / Allard station installed today

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- de Chateaubriand / Beaubien station has been removed.

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- Atwater / Ste-Catherine station installed today.
2018-05-07
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- Fullum / Sherbrooke station has been removed.
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